RETURN POLICY

Returning products

According to GEO no. 34/2014, the consumer has the right to withdraw from the distance contract, notifying in writing, by e-mail, to contact@skinseen.ro that he/she renounces the purchase, without penalties and without invoking a reason, within 14 calendar days from receipt of the product. The renouncement of the purchase is applicable only to individual customers (art. 2 paragraph 1).

The following are exempt from the right of withdrawal from the contract:

1. supply of products that are likely to deteriorate or expire quickly (art. 16, letter d);

2. the supply of sealed products that cannot be returned for health protection or hygiene reasons and that have been unsealed by the consumer (art. 16, letter e);

Thus, returned cosmetic and hygiene products must be in the same condition in which they were delivered, in the original packaging (including the protective film or seal, if any), with all related accessories, without showing any signs of wear, modification or consumption, both in the case of the products and the accessories (boxes, additional packaging), with intact labels and all original documents that accompanied them (e.g. instructions for use).

The return of the products shall be made at the expense of the customer, without undue delay and within 14 calendar days at the latest from the date on which the customer communicated to the professional his decision to withdraw from the contract in accordance with art. 11. The deadline is met if the products are sent back by the consumer before the expiry of the 14 calendar day period (art.14, paragraph 1).

Upon receipt, the package will be checked to see if it meets the above-mentioned conditions, otherwise it will be refused. Thus, packages containing products in a different condition than the one in which they were delivered, those whose return has not been notified in advance, as well as those containing products damaged during transport as a result of inadequate packaging, will be refused.

According to the law, skinseen.ro will refund the value of the returned products (excluding shipping fees) within 14 calendar days from the date of termination, by bank transfer, to the account specified by the customer for orders that were paid upon delivery or by bank transfer and or for orders paid by card, the amount will be returned to the same card used for the transaction, within a maximum of 30 days from accepting the return.