RETURN POLICY
Returning products
According to GEO no. 34/2014, the consumer has the right to withdraw from the distance contract, notifying in writing, by e-mail to contact@skinseen.ro , the withdrawal from the purchase, without penalties and without invoking a reason, within 14 calendar days from receipt of the product. The right of withdrawal applies exclusively to natural persons (art. 2 paragraph 1).
Products exempt from the right of withdrawal:
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Products that may deteriorate or expire quickly (art. 16, letter d);
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Sealed products, which cannot be returned for reasons of hygiene or health protection, if they have been unsealed by the consumer (art. 16, letter e).
Returned cosmetic and hygiene products must be in the same condition in which they were delivered, in the original packaging (including the protective film or seal, if any), with all related accessories, without signs of wear, modification or consumption, and with intact labels, accompanied by all original documents (e.g. instructions for use).
Return conditions and procedure:
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The return is made at the customer's expense, without undue delay, within a maximum of 14 calendar days from the date of communication of the withdrawal decision;
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The deadline is met if the products are shipped before the 14 days expire;
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Upon receipt, the package will be checked for compliance with the return conditions. The package will be refused if the product does not comply with the return conditions, if the return has not been notified in advance, or if the product is damaged due to improper packaging.
Refund of money:
According to the law, skinseen.ro will refund the value of the products (excluding shipping fees) within:
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14 calendar days from the date of notification of withdrawal for orders with payment upon delivery, by bank transfer to the account indicated by the customer;
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30 calendar days from acceptance of the return for orders paid by card, the amount being returned to the card used for the transaction.